Privacy Policy

Your privacy is important to us and we will do our best to make your experience on our website a safe & happy one.

Design Vaults operates in accordance with the EU General Data Protection Regulation in force from May 2018 as well as the Data Protection Act 1998. We respect the privacy of our online customers and are committed to preserving the privacy of all visits to www.designvaults.co.uk.

Any information you provide us with will be securely protected and managed in line with the GDPR / Data Protection Act. By browsing and shopping on www.designvaults.co.uk’s website you are accepting and complying with the regulations outlined in the Privacy and Cookie Policy detailed here and in our Terms & Conditions.

 

The Data we Collect about You:

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes first name and last name.
  • Contact Data means the data we use to contact you including your billing address, delivery address, email address and telephone number.
  • Financial Data means the data we use to process your payments for your orders including your payment card details. We do not store or process your card details ourselves, they are processed and stored via one of our contracted third party service providers. We encrypt your payment card details in your browser and securely transfer this data to our relevant third party payment provider to process a payment.
  • Transaction Data means details about transactions you have made on our website including the payments to and from you along with other details of products and services you have purchased from us.
  • Technical Data means details about the device(s) you use to access our website including your internet protocol (IP) address, browser type and version, location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username (email address) and password, your login data, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services. This includes your browsing patterns and information such as how long you might spend on one of our webpages and what you look at and for on our website, the click stream to and from our website, page response times and page interaction information such as scrolling, clicks and mouseovers.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

We also collect, use and share aggregated and/or anonymised data (“Aggregated Data”) such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

If you Fail to provide Personal Data:

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, where you do not provide suitable delivery instructions to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

Use of Your Information

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity Data, Contact Data, Transaction Data, Profile Data, Financial Data and Marketing and Communications Data by using our website, filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you
    • purchase a product through our website;
    • create an account on our website;
    • request marketing to be sent to you; or
    • give us some feedback.
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Usage Data and Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our Cookies Policy for further details.

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. If you have purchased from our site and opted to receive information on company news, our products and promotions, but would now like us to stop sending you this information please either:

Click the unsubscribe link on your latest newsletter

Contact us by email at marie@designvaults.co.uk

If any of your details have changed please email us your updated details on marie@designvaults.co.uk

We will treat all your personal information as confidential, (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection, GDPR regulation and consumer legislation. When you shop on this website, we will ask you to input and will collect Personal Information from you such as your name, email address, billing address, delivery address, telephone number, product selection(s), credit or debit card or other payment information and a password. We may also collect information about where you are on the internet (e.g. the URL you came from, IP address, domain types), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on and any search items that you entered on our website. We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with Design Vaults products which are relevant to your browsing history when you visit other websites.

We confirm that any Personal Information which you provide to us, (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the Data Protection Act 1998.

We hope you enjoy your experience on designvaults.co.uk and we always welcome any feedback or queries you may have. You can contact us at marie@designvaults.co.uk or by phone on +44 7968 727311.

Cookies

When you visit, browse or order products from www.designvaults.co.uk you may be asked to provide certain information about yourself, including your name and surname, email address, billing / delivery addresses, contact details and credit / debit card information.

Some cookies collect information about browsing and purchasing behaviour. This includes information on the pages you have viewed, what products you added to your basket or purchased and generally how you navigated around the site. Please note that we do not use cookies to record information on user’s name, address or other contact details.

We may also collect information about your usage of our website, information about you from messages you post to our website and emails and letters you send to us.

If you wish to disable cookies, you will need to do this by changing your website browser settings which are normally found under the tools or privacy tabs in your browser menu. Please note that disabling cookies may reduce the performance of our website on your computer.

Our website uses internet cookies. A ‘cookie’ is a small data file stored by your web browser on your computer’s hard drive used to improve the speed at which it can access pages of our website, overall giving you a better browsing experience. They also allow us to monitor website traffic and to personalise the content of our website for you.

Data Retention: How Long will you use my Personal Data For?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. For example, details of your orders will be kept for as long as we need to retain that data to comply with our legal and regulatory requirements. This is generally 7 years unless the law prescribes a longer period.

In some circumstances you can ask us to delete your data: see ‘Your Legal Rights’ below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your Legal Rights:

Under certain circumstances, you have rights under UK data protection laws in relation to your personal data.  You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it for example where you consider that we do not need it any longer for the purposes for which we originally collected it as explained to you in this Privacy Policy, where you have withdrawn your consent to our using it and we had relied on that consent according to this Policy, where you consider that we cannot show a ‘legitimate interest’ in continuing to process it and we have relied on that legitimate interest to process it as explained to you in this Policy . You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

If you wish to exercise any of these rights, please Contact Us.

Payment

We accept all major types of credit card (as provided by WooCommerce). We take all reasonable care to make our website 100% secure. All credit card transactions on this website are processed using a secure trading online payment gateway that encrypts your details in a secure host environment.

Design Vaults do not hold any of your credit card details. However, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

Additional Payment Information for Overseas Customers:  The actual price charged to overseas customers will be subject to the exchange rate applied by the customer’s credit / debit card company.

Credit Card Validation

All credit / debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage. In assessing your request for goods or services, we may use your information for the purposes of prevention and detection of fraud. At all times where we disclose your information, please be assured it will remain secure.

3-D Secure is a credit and debit card authorisation program, implemented by Visa and MasterCard, to help reduce fraudulent purchases by verifying purchaser identify during online transactions. Put simply, 3-D Secure is the Internet equivalent of Chip & PIN at Point-of-Sale.

Prices

Goods are charged at the price shown on the product pages on the date the customer places the order and are inclusive of VAT. Orders will be processed at our published prices; otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. All prices are stated in British Pounds Sterling (£GBP).