Privacy Policy

Your privacy is important to us and we will do our best to make your experience on our website a safe & happy one.

Design Vaults operates in accordance with the Data Protection Act 1998. We respect the privacy of our online customers and are committed to preserving the privacy of all visits to www.designvaults.co.uk.

Any information you provide us with will be securely protected and managed in line with the Data Protection Act. By browsing and shopping on www.designvaults.co.uk’s website you are accepting and complying with the regulations outlined in the Privacy and Cookie Policy and in our Terms & Conditions.

When you visit, browse or order products from www.designvaults.co.uk you may be asked to provide certain information about yourself, including your name and surname, email address, billing / delivery addresses, contact details and credit / debit card information.

Some cookies collect information about browsing and purchasing behaviour. This includes information on the pages you have viewed, what products you added to your basket or purchased and generally how you navigated around the site. Please note that we do not use cookies to record information on user’s name, address or other contact details.

We may also collect information about your usage of our website, information about you from messages you post to our website and emails and letters you send to us.

Cookies

If you wish to disable cookies, you will need to do this by changing your website browser settings which are normally found under the tools or privacy tabs in your browser menu. Please note that disabling cookies may reduce the performance of our website on your computer.

Our website uses internet cookies. A ‘cookie’ is a small data file stored by your web browser on your computer’s hard drive used to improve the speed at which it can access pages of our website, overall giving you a better browsing experience. They also allow us to monitor website traffic and to personalise the content of our website for you.

Use of Your Information

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. If you have purchased from our site and opted to receive information on company news, our products and promotions, but would now like us to stop sending you this information please either:

Click the unsubscribe link on your latest newsletter

Contact us by email at [email protected]

If any of your details have changed please email us your updated details on [email protected]

We will treat all your personal information as confidential, (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation. When you shop on this website, we will ask you to input and will collect Personal Information from you such as your name, email address, billing address, delivery address, telephone number, product selection(s), credit or debit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search items that you entered on our website. We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with Design Vaults products which are relevant to your browsing history when you visit other websites.

We confirm that any Personal Information which you provide to us, (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the Data Protection Act 1998.

We hope you enjoy your experience on designvaults.co.uk and we always welcome any feedback or queries you may have. You can contact us at [email protected] or by phone on +44 7968 727311.

Payment

We accept all major types of credit card (as provided by WooCommerce). We take all reasonable care to make our website 100% secure. All credit card transactions on this website are processed using a secure trading online payment gateway that encrypts your details in a secure host environment.

Design Vaults do not hold any of your credit card details. However, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

Additional Payment Information for Overseas Customers:  The actual price charged to overseas customers will be subject to the exchange rate applied by the customer’s credit / debit card company.

Credit Card Validation

All credit / debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage. In assessing your request for goods or services, we may use your information for the purposes of prevention and detection of fraud. At all times where we disclose your information, please be assured it will remain secure.

3-D Secure is a credit and debit card authorisation program, implemented by Visa and MasterCard, to help reduce fraudulent purchases by verifying purchaser identify during online transactions. Put simply, 3-D Secure is the Internet equivalent of Chip & PIN at Point-of-Sale.

Prices

Goods are charged at the price shown on the product pages on the date the customer places the order and are inclusive of VAT. Orders will be processed at our published prices; otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. All prices are stated in British Pounds Sterling (£GBP).